Overview

• Below are the terms and conditions we hope all our esteemed customers adhere to in the process of making reservations and touring with us. Everyday Safaris is a family-owned local tour and safaris company based in the southern region of Kilimanjaro, Moshi town, Tanzania. The stipulated terms and conditions have been put in place to ensure that the relationships and interaction between Everyday Safaris as a tour company and you as the customer are seamless. We always advise our customers to go through them carefully and understand in a way that makes them comfortable. This is because any booking and further engagements will follow the laid down terms and conditions.

• With any confirmation of booking, we always assume that you have read, understood and ready to abide by the stated terms and conditions. If one client or company makes the booking on behalf of a larger group, it is also assumed that every member of that group understand s and is ready to abide by the terms and conditions of Everyday Safaris. The person who books the reservation is always considered as the contact person of the group and will always be contacted and informed in case of anything regarding the reservation.

1.Deposit & Final payment

• Everyday Safaris requires 30% of the total amount required for the tour to be made as a down payment at the beginning of every booking. This will ensure that your reservations are secured which will prompt the beginning of all the necessary processes and preparations. The customer receives an invoice along with other payment instructions. It is important to note that the remaining 70% should be paid at least 21 days before the day of the tour.
  When making payments to Everyday Safaris Ltd, ensure that they are free from any bank charges or credit card transaction surcharges. We would not be liable for any charges charged by your financial institutions of choice or third party.

2.Booking Agreement

• For a booking to be confirmed, Everyday Safaris Ltd has to receive an applicable deposit from the customer and in return, he/she receives written confirmation from Everyday Safaris of the existing booking. It is from this point that the Terms and Conditions will begin to apply.
  Confirmation of booking is only applicable to clients who are 18years and above. He/she should be able to provide all the necessary information as requested by Everyday Safaris Ltd truthfully.

• In case a client confirms booking that involves him/her with another person, Everyday Safaris Ltd has the right to know that the represented candidate is aware of such happening. The person doing the booking should:
  Have consent to do the booking on behalf of the other person or persons whose names appear in the booking. The customer being represented should have communicated with the representative conveying all the necessary information to ensure that all the information Everyday Safaris Ltd gets is valid and true.
  Provide accurate and full information of all the involved clients with their consent which permits them to give the information to Everyday Safaris Ltd to be only used for the booking.

3.Cancellation Policy

• Everyday Safaris Ltd allows its clients to cancel their books at an applicable fee. The fee is determined by the date which the client sends in their cancellation request to the management of Everyday Safaris Ltd. The cancellation fee will be expressed as a percentage of the total fee of the entire tour that had been booked.
  • For the cancellation requested 35+ prior the day of the tour, no cancellation fee will be charged.
  • For the cancellation requested 11-34days prior the day of the tour, a 30% cancellation fee will be charged
  • For the cancellation requested 3-10 days prior the day of the tour, 50% cancellation fee will be charged
  • For the cancellation requested within 2 days/48hours, they are subject to a 100% cancellation fee
  • For those who had opted for customized tours, cancellation fee applicable vary with terms of customization. This will be communicated to the client at the point of booking.

4.Travel Insurance

• Everyday Safaris is not responsible for the travel insurance of our clients. We advise our clients to obtain their travel insurance from their home country with the minimum courage being medical, evacuation and repatriation for all the days you will be under Everyday Safaris Ltd. The insurance should also include personal injuries as well as emergency medical expenses.
• When applying for insurance we recommend that you tell your insurer the type of travel you intend to take to ensure that the right areas are covered.
• Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable.

5.Medical Policies

• We trust our clients to provide accurate medical information when booking with Everyday Safaris Ltd. It is up to the client to ensure that they are in a good medical and health condition to take part in our tours. To ensure this, we recommend all our clients to visit a medical practitioner for a body assessment in regards to the fitness and their suitability to take part in the tours they had booked for. Following the advice of the medical personnel in regards to vaccinations, medical precautions or any other medical-related issues during your whole tour in the hands of Everyday Safaris Ltd is of the essence. Note that Everyday Safaris Ltd is not in a position to provide any medical advice.
• The tours organized by Everyday Safaris Ltd may take the clients to the remote areas of Tanzania where the available medical services and facilities may not meet the standards the client are accustomed to in their home country. The conditions of the services and facilities provided in these areas are not warranted by Everyday Safaris Ltd nor does Everyday Safaris Ltd represent them.

6.Special Requirements

• At Everyday Safaris Ltd, we are dedicated to providing our clients with the best of their special requests that include but not limited to nutritional needs, accommodation or any other needs. The special requests are however not to be included as part of the stated Terms and conditions agreement between Everyday Safaris Ltd and the client. This means that Everyday Safaris is not responsible for any failures to fulfil the requested needs in the long run.

7.Prices, Surcharges & Taxes

• The tourism and economical industry of Tanzania keeps fluctuating. This has put the prices of most of our available products to be subject to change anytime-either before or after a booking has been confirmed to about 30days to the day of the tour. The surcharges will only be imposed by Everyday Safaris Ltd on the grounds of substantial fluctuation that may lead to the rise of costs in accommodation, transport, fuel, tax, third party supplies, currency and exchange, parking fees or even government policies and actions.
• If the booking is encountered with alteration of prices, surcharges and a change in taxation, Everyday Safaris will take it upon itself to provide prompt information to the affected client. Upon conveying the information, we as Everyday Safaris Ltd will expect the client to give us feedback that either:
• Cancel the existing booking which is not subject to any penalties or charges or;
  Accept the alteration in the prices
• Everyday Safaris Ltd will give the client 2 weeks to respond notice of price change; upon elapsing of the stated duration the company will assume that the client did accept to the new terms of pricing and therefore liable to the increased payment.
• In the event that Everyday Safaris Ltd offers tours at reduced prices, the new rates will only apply to the newly booked tours. The tours whose booking had already been confirmed with a deposit as per the existing Terms and Conditions will not be eligible for the reduced pricing.

8.Guaranteed departures & Cancellation of a Tour by Everyday Safaris Ltd

• The departure date of any given tour and safari shall become a guarantee only after one client has confirmed a booking. What is excluded from this guarantee is the information provided to the public via various channels of media as they are subject to changes. It is also important to note that Everyday Safaris Ltd does not apply the guarantee in a situation of Force Majeure.
• Accepting the offer from Everyday Safaris Ltd of a substitute tour that is equal in value or of higher value where the one of equal value is reasonably available or;
• Accepting the offer from Everyday Safaris Ltd of a substitute tour that is of lower value or higher value that is reasonably available where the difference between the resultant tour and the tour the client had booked for will be recovered from Everyday Safaris Ltd or;
• Accepting a full refund of all the cancelled bookings that had been made to Everyday Safaris Ltd
  In the event that Everyday Safaris Ltd cancels a tour on the specified date for reasons other than Force Majeure, the client will have a choice of either:
• If a tour is cancelled, Everyday Safaris Ltd will not be responsible for the extra expenses or losses incurred as a result of the cancellation which includes charges in visas, medical fees like vaccinations, non-refundable tickets and parking fees etc.

09.Cancellation of a Tour by the Client

• Should the client encounter a situation that makes him/her unable to go on with the booked tour, he/she may transfer all the tour booking to a person who is eligible to undertake the tour as long as the information if given to Everyday Safaris 14 days before the date of the tour. In case this happens successfully, the transferring client and the new client will be jointly liable for the total payments of the tour and any other additional costs of the transfer that may arise.
• For private tours, Everyday Safaris Ltd can reserve the tour to a later date should the client decide to postpone it. This is however subject to payment for the cancellation fee as stated in the cancellation policy as well as other incurred costs that may arise like accommodation, transportation, fuel costs, taxes and other services between the date the tour was supposed to happen and the day the tour actually happens.

10.Cancellations & Changes

• Everyday Safaris Ltd is not subject to refunds to unused or missed services should the reason to have not used or missed them be the fault of Everyday Safaris Ltd, their supplier or a representative of theirs. The reason for the failure to use the services may include the fault of the client, negligence or breach of the stated terms and conditions.
• Everyday Safaris Ltd is dedicated to ensuring all our client’s tours go as planned as per the booking but the tour program is subject to changes as we see fit and notify our clients in good time prior the tour departure. When such changes occur, Everyday Safaris Ltd will not be liable for any charges and surcharges incurred as a result.
• Everyday Safaris Ltd partners with third parties to provide you with the best accommodation as per your budget and tour. This means that we are not in control of the accommodation services provided on all of our tours. In the vent that these accommodation service providers notifies us that the reserved accommodation is no longer available, this should not be counted as negligence on the part of Everyday Safaris Ltd. In such a situation, we will always strive to find the best alternative accommodation available for our clients.
• Sometimes the tour itinerary is subject to amends after departure. In this case, the tour guide arranges for the best of the options from the ones available and that is the final say. These cases are mainly applicable to the products of mountain climbing in the case the clients are believed to not be a good condition to complete the summit as a result of illness, injury, extreme weather or any other reasons that are beyond the capabilities of the guide.

11.Risk

• When it comes to risks, the client should know and understand that the nature of our tours may have dangerous repercussions to him/her as far as the health and safety aspects are concerned. The client will acknowledge all these by confirming a booking with Everyday Safaris Ltd which relieves of Everyday Safaris Ltd of any liability of losses, damages, injuries or even death that may be incurred in the course of the tour as a result of these inherent risks.
• Some of the risky situations may be caused by adventure travels, encounter with wild animals, visiting very remote areas, participating in the adventurous activities stated in the itinerary. Other risks may be in the standards of hygiene, accommodation and transport given that some of the areas to be visited as per the itinerary are very remote and not as per the standards the client is accustomed to.
• Everyday Safaris Ltd advises all the clients to comply with all the laws and regulations of Tanzania and the regions to be visited as stated in the agreement at the time of booking. In the vent that the client is found violating the rules, laws and regulations when on the tour under Everyday Safaris Ltd and the clients’ violation is bound to cause danger, distress or ill feelings, then Everyday Safaris Ltd is mandated to terminate the tour and travel arrangements immediately. This means that Everyday Safaris Ltd will not be liable for any refunds of the unused services or products or any incurred charges that include but not limited to accommodation, meals, transportations etc.
• All our clients should understand that they are liable for any costs incurred through damages, destruction, theft or excessive cleaning while on tour under Everyday Safaris Ltd. In case the damage is pre-existing, the client should report it immediately to the liable authorities upon discovery.
• Everyday Safaris Ltd advises all the clients to take all the necessary measures that protect their safety throughout their travel and tour with the company. The safety measures include proper use of safety devices like seatbelts, harnesses and helmets as well as adhering to all the signs and warnings as per the direction of the medical practitioner to safeguard their health.

12.Complaints

• The client should be in a position to deliver any complaints of the tour to Everyday Safaris Ltd or a representative of Everyday Safaris Ltd as soon as possible so that we can resolute them properly. Should the complaints in question fail to reach the attention of Everyday Safaris Ltd, we will not be liable for the failure or late the attempts made in resolving them. If the complaints are to be submitted after the tour, Everyday Safaris Ltd requires its clients to make the submission in writing within 30 days from the time the tour ended.

13.Third-Party Suppliers

• Everyday Safaris Ltd partners with different companies in different industries to ensure that our clients get the best of accommodation, transport and general experience while on tour with us. These third Party Suppliers may also engage the services of local operators and/or sub-contractors for the provision of travel services that form part of the tour(s). We as Everyday Safaris Ltd are very careful when selecting the third party supplier to partner with but this does not give us any control over the supplies, management, supervision or any shortcomings that may come with them. The condition of the services provided by these suppliers is their liability and limited to their tariffs.
• What our client should note is that our third party suppliers will at all times abide by the applicable laws of the Republic of Tanzania as well as Everyday Safaris Ltd and not those of the clients country of residence.

14.Liability

• Everyday Safaris Ltd doesn’t take liability damages, expenses or costs incurred during your tour which is attributed to the fault of the client while using the products and services of the third party supplier. The company will also not be liable for the failure or delay of the third part to deliver certain products or services that are part of any given tour or a force of Majeure event.
• Everyday Safaris Ltd will not be liable for any personal effects of the clients that have been lost, stolen or damaged in the course of the tour. This is to mean that the clients have to take care of their stuff by not leaving them unattended to in public areas or the facilities used by Everyday Safaris Ltd such as accommodation areas and modes of transportations.
• Should any losses, death, injury or illness occur as a result of negligence on the part of Everyday Safaris Ltd or its third party suppliers, then Everyday Safaris Ltd will take liability that is limited and applicable as per the international conventions.

15.Force Majeure

• Everyday Safaris Ltd will not hold any liability to the death, injuries, illnesses, damages or delays that occur to a person or property directly or indirectly in line of the tour. If such acts occur with measures being beyond the control of Everyday Safaris Ltd or any partner of Everyday Safaris Ltd in which we could not foresee like political instabilities, war, natural calamities, social wars and instabilities, then Everyday Safaris Ltd should not be held liable.

16.Images And Marketing

• The client acknowledges and agrees to the use of images, photos and videos that may feature a client in whole or part may be taken during her time of the tour with Everyday Safaris Ltd by our representative or guide. The client agrees that the consent to use such images by Everyday Safaris Ltd for any purpose including marketing and promotion of the services and products in any medium is loyalty free, world-wide with an irrevocable license. Everyday Safaris Ltd shall, therefore, have the rights to use these images to market and promote their brand and is not obligated to compensate the client for the same.

17.Amendments

• These terms and conditions are subject to updates and/or alterations anytime by solemnly the management of Everyday Safaris Ltd as it sees the best fit without informing the public via the website. Once they have been posted to the website of Everyday Safaris Ltd, they will begin being exercised immediately after 10 days of being live. Amendments are posted directly on the website where all our clients have easy access to them or the Everyday Safaris Ltd management sends the amendments to the clients directly to their inbox should they have not been posted on the website at the time of booking confirmation.